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-YOUR CARD CAN BE USED AT THE FOLLOWING RESTAURANTS-

Silver Loyalty Card

The card is worth 4000/-

(inclusive of taxes)
Benefits:

20% discount on Total Bill

Access to selected restaurant
launch events**

GET IT NOW
Gold Loyalty Card

The card is worth 7000/-

(inclusive of taxes)
Benefits:

25% discount on Total Bill

5% additional discount on
Birthdays/Anniversary

10% referral discount for members
friends/relatives*

Access to selected restaurant
launch events**

GET IT NOW

*Your friends/family can avail a 10% discount, provided they prove the authenticity of the card

bearer's referral by showing an image of the card received from the registered mobile
number or email address

**Bookings for events need to be confirmed 3 days prior.

STILL HAVE QUESTIONS?
Fill up this query form, our team will contact you shortly:

GET
IN
TOUCH

For any queries you can reach
us on +91- 95996 43163 or write
to us at loyalty@firstfiddle.in
You will be provided with
complete physical support at all
our outlets. Our staff members
will be there to assist you.

TERMS AND CONDITIONS

  1. The Loyalty Cards are issued by and remain the property of First Fiddle Restaurants which reserves the right, at any time without notice, to:
    • (a) terminate the scheme;
    • (b) decline to issue Loyalty Cards;
    • (c) on reasonable grounds, withdraw or cancel Cards, or to alter or amend the conditions of operation of the First Fiddle Restaurants Loyalty scheme.

      Reasonable grounds include:
    • (i) Any abuse or attempted abuse of the scheme, or
    • (ii) any use or attempted use of Cards in a manner which is contrary to these terms and conditions or
    • (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the scheme.
  2. The card is only valid in the presence of the card holder.
  3. The card should be presented at the time of placing the order.
  4. A valid ID proof is to be presented when using the Loyalty Card.
  5. The card discount is not applicable on 14th February, 24th, 25th and 31st December.
  6. The card offers cannot be clubbed with other offers in the restaurant.
  7. The card is non-transferable and not redeemable for cash.
  8. The card discount is valid on regular price menu only.
  9. The card is valid for one year from the date of purchase.
  10. The discount is applicable on total bill only, excluding taxes. Due to the nature of our loyalty program, service charge is mandatory on card discount and cannot be waived off from the bill.
  11. In case of loss of card, First Fiddle will not be liable and a new purchase will have to be made instead.
  12. Right to admission is reserved with the restaurant.
  13. The Card at all times remains our property and must be used by you only for the purposes contemplated by these terms and conditions and in the manner directed by us.
  14. For Silver Card members - If the number of members on your visit is more than 6 ,then only a 10% discount is applicable.
  15. For Gold Card members - If the number of members on your visit is more than 8 , then only a 10% discount is applicable.

FAQs

  • What is a Loyalty Card?

    A loyalty card program is an incentive plan that allows a retail business to gather data about its customers. Customers are offered product discounts, coupons, points toward merchandise or some other reward in exchange for their voluntary participation in the program.
    Across the globe Loyalty programs are increasingly finding the need to outsource strategic and operational aspects of their programs, given the size and complexity a loyalty program entails.

  • Is there a point system in the card?

    No, there is no point system in the card. It can be used only through unique number mentioned on the card.

  • Where can i buy the Loyalty Card?

    You can purchase the 'Loyalty Card' from our Restaurants (subject to availability).
    You can also order the card online via Facebook or Website.

  • Can the offers and discounts be clubbed?

    No, the discounts and offers cannot be clubbed.The card discount is applicable only on regular price menu.

  • Where can I use my loyalty card?

    Your loyalty card is accepted at all participating First Fiddle Restaurants. To find the current list of participating locations, please scroll up or see brochure provided with the card.

  • How many times I can use the card?

    The card can be used multiple times till validity of the card.

  • Can our friends/relatives use the card without our presence?

    No. The card is only valid in the presence of the Card holder.

  • Can I upgrade my card?

    No, you cannot. If you have a Silver card then you need to separately buy the Gold card and return the former to us.

  • I lost my loyalty card, how do I get a new one?

    In case of loss of card , First Fiddle will not be liable and a new purchase will have to be made instead.

  • I have a query about my Card, who do I contact?

    In case of any query please write to us at loyalty@firstfiddle.in or contact +91- 95996 43163.

  • Can I add a member of my household to my loyalty program?

    Our program is intended for individual use only. Only one membership card will be issued per account and that person can use it.

  • What should I know about the Loyalty Card?

    The Loyalty card is issued by First Fiddle Restaurants and is not valid until activated by us. May be used multiple times until the Expiry,is non-refundable, cannot be redeemed for cash, cannot be transferred to another individual, cannot be replaced, if lost, stolen or damaged - will be void if altered or defaced.

  • What am I agreeing to by joining the program?

    By joining the Program, you agree that you have read, understood and agree to be bound by the Program terms and by any changes or modifications we may make to those Program terms and conditions. You also agree to receive program-related emails from us and our partners.

  • How will you use the information I provide through the Program?

    The personal information collected from you in connection with the Program is subject to our PRIVACY POLICY.

  • Can the program be Modified or Terminated?

    Yes. First Fiddle may, in its discretion, cancel, amend, modify, restrict, and/or terminate the Program, the Program Terms, or any aspect or feature of the Program, at any time without prior notice.

  • How do I Terminate/Cancel my Program Membership?

    If you decide to no longer be a part of the Program, you may cancel your membership at any time by contacting us via email at loyalty@firstfiddle.in. Your email must specify your name, address, phone number, type of membership, email address associated with your account, and confirmation that you wish to be removed from the Program.

Privacy Policy

Privacy Statement

At First Fiddle Group, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. First Fiddle Restaurant Group will not disclose identifiable user information to any third party without consent.

Personal Information

To protect your personal information, we take commercially reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We will take commercially reasonable physical, electronic and managerial measures to safeguard and secure any personal information you provide to us (e.g. data will be stored in protected databases on secured servers with restricted access). We make no representations or warranties as to the security of any personal information you submit online, which you do at your own risk.

Disclosure

We may disclose all or part of your personal information if we are permitted or required by law to do so, or if you violate our Terms of Service. We may also disclose all or part of your personal information to our employees, agents, affiliates and certain third-party service providers (collectively, "Third Party Service Providers"), in connection with the services that they perform for our company, such as providing services necessary for the administration/functionality of this Website and the provision of our services. In certain instances, our Third Party Service Providers may collect such information directly. By agreeing to this privacy policy, you consent to us disclosing your personal information to such Third Party Service Providers and you consent to our Third Party Service Providers collecting and using your information in the manner described in this privacy policy.

Changes to Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website.